Sandton Perfumes
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Returns & refunds

If something is not right

This policy is a working draft. It will be reviewed by a legal advisor before the site goes live.

Damaged or incorrect orders

Contact us within 48 hours of delivery if:

  • a product arrived damaged or leaking,
  • you received a fragrance you did not order,
  • something is missing from your parcel.

Send your order reference and a photograph where possible. We will review it and, where the fault is ours, send a replacement or refund you. We cover the return shipping in these cases.

Changed your mind

Sealed, unopened products may be returned within 7 days of delivery, subject to these terms. The product must be in its original, unopened packaging and in a resaleable condition.

Where a return is a change of mind rather than a fault on our side, you pay the return shipping.

Opened fragrances

A fragrance that has been opened or used cannot be returned simply because you did not enjoy the scent. Scent is subjective and an opened bottle cannot be resold. This does not affect your rights where a product is faulty.

If you are unsure about a fragrance, start with a single bottle before committing to a bundle.

Refunds

Approved refunds are returned to the original payment method wherever possible. Allow a few working days for your bank to process it after we confirm the refund.

Reseller orders

Reseller packages are wholesale stock orders and are not returnable on a change of mind. Damaged or incorrect stock is covered by the same 48-hour rule above.

If a fragrance you selected is unavailable when we pack your order, we will contact you and offer a replacement. Nothing is substituted without your approval, and your order will not be dispatched until you have agreed to the change.

How to start a return

Get in touch through the contact page with your order reference and what went wrong. Please do not send anything back before we have confirmed the return with you.